Privacy Policy
At Ten Thousand Homes, we value your trust. Whether you engage with us by signing up for updates, making a donation, or volunteering your time, we are committed to protecting your personal information and handling it with care and transparency.
This policy outlines what information we collect, how we use it, who we may share it with, and how we keep it secure.
At a Glance
- We collect only the personal information you voluntarily give us—like your name, email address, donation details, or volunteer application.
- Your information is used to send updates, process donations, coordinate volunteer involvement, and help us improve our work.
- We never sell your data and only share it with trusted service providers who help us operate safely and efficiently.
- Because we work globally, your data may be stored or accessed from countries outside your own. We always take steps to protect it.
- You’re in control—you can access, update, or request the deletion of your personal data at any time.
Keep reading for our full Privacy Policy.
Information We Collect
We only collect personal information that you choose to share with us, such as:
- Name and contact details when you subscribe to our communications
- Payment and billing information when you make a donation
- Volunteer details, as submitted in your application or communications
- Responses to surveys or feedback forms, if you choose to participate
We do not collect sensitive personal data unless you intentionally and clearly provide it.
How We Use Your Information
We use the information you provide to:
- Send updates, impact stories, and relevant opportunities
- Process donations and issue tax receipts or confirmations
- Coordinate volunteer opportunities and communicate logistics
- Improve our programs and communication strategies
- Fulfill legal, financial, and administrative obligations
We only use your information for the purposes for which it was provided and retain it only as long as necessary.
How We Protect Your Information
We are committed to keeping your personal data safe. We use secure platforms that follow industry-standard security practices, such as encryption and access controls. Access to your data is limited to authorized personnel and only for tasks that require it.
While no system is completely immune to risks, we take reasonable and appropriate steps to prevent unauthorized access, disclosure, or misuse of your information. We also work with third-party service providers who are expected to maintain strong data protection standards.
Third-Party Service Providers
To operate efficiently and securely, we partner with trusted third-party platforms that help us manage and process data. These include:
- Stripe, PayPal, Keela Pay – for secure donation processing
- Keela – our donor and contact relationship management platform
- Raisely – to manage fundraising campaigns
- Google Forms – to collect volunteer applications
- FillOutForms – to manage surveys and responses
- Google Workspace – for communication and file storage
- QuickBooks – for financial and accounting purposes
We only share the information necessary for these services to operate on our behalf, and we ensure that these providers follow strong data protection practices. Each of these providers also maintains their own privacy policy, which governs how they handle personal information while delivering their services. We encourage you to review their policies if you’d like more detail on how data is managed by those platforms.
International Data Use
Ten Thousand Homes is based in the United States, but we work with supporters, team members, and partners around the world. Because of the global nature of our work, your personal information may be transferred to, stored in, or accessed from countries outside of your own.
We take appropriate steps to ensure that any international transfers of your information are carried out securely and in accordance with this Privacy Policy. Your data is only shared or accessed when necessary—for example, to coordinate volunteer opportunities or manage donor relationships—and always with a commitment to safeguarding your privacy.
Cookies and Website Use
We use cookies to enhance your experience on our website and better understand how visitors engage with our content. Cookies do not give us access to your personal information.
You may choose to disable or manage cookies through your browser settings. Please note that doing so may affect the functionality of some features on our website.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such data, we will delete it promptly. Parents or guardians who believe we may have collected a child’s information can contact us directly.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Withdraw your consent or unsubscribe from communications
- Ask us to delete your personal data, where appropriate
To make a request or ask a question, please contact us at info@tenthousandhomes.org.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. When no longer needed, your information is securely deleted or anonymized.
Changes to This Policy
We may update this policy periodically to reflect changes in our operations or applicable regulations. Any updates will be posted on this page, and the revision date at the bottom will be updated accordingly.
Contact Us
If you have any questions about this policy or your personal information, we invite you to contact us:
Ten Thousand Homes
Address: P.O. Box 860152, Plano, TX 75086, USA
Email: info@tenthousandhomes.org
Last updated: April 9, 2025