Frequently Asked Questions
Donors & Donations
How do I update a recurring donation?
For recurring donations given by card (after August 1, 2025): Simply sign in to your donor account and select the “Donations” tab. From there, you can click on the recurring donation you would like to modify. If you need help, please contact us at finance@tenthousandhomes.org.
For recurring donations given by card (before August 1, 2025): Please contact us at finance@tenthousandhomes.org to make changes to a recurring donation given via card prior to August 1, 2025.
For recurring donations given by ACH (bank transfer): Please contact us at finance@tenthousandhomes.org to make changes to a recurring donation given via bank transfer.
For recurring donations given via PayPal: Please log in to your PayPal account and make the necessary updates.
How do I create or access my donor account?
When you make a donation, you get access to a donor account where you can see your donation history and manage recurring donations. (this applies to all donations made after August 1, 2025)
To set up a donor account, visit the Create Account page and set up an account using the email you used when donating. You’ll recieve an email with a link to create your password.
To access your donor account, visit the Account Login page.
Is my donation tax-deductible?
Yes, donations given to Ten Thousand Homes are US tax-deductible to the extent allowed by law. You will receive a confirmation email with a receipt for your records, which you can use for tax purposes.
You can also access giving history and tax receipts in your donor account (for donations made after August 1, 2025).
If you need help with tax receipts, please email us at finance@tenthousandhomes.org.
Can I give via check?
Yes! Checks should be made out to “Ten Thousand Homes” and mailed to:
Ten Thousand Homes
P.O. Box 860152
Plano, TX 75086
USA
Why is there a $20 minimum donation?
Processing smaller gifts can cost more than the donation itself. A $20 minimum allows us to keep processing fees low and protect our systems from fraud.
What is the “Platform Costs” option on the donation form?
As with any giving platform, there are fees associated with the service. Adding the platform costs to your donation helps to cover those fees, making your impact go even further.
Who do I contact if I have questions?
Please contact us at finance@tenthousandhomes.org with any donation-related questions or concerns.
Still have questions?
Please email us at info@tenthousandhomes.org, and we’d be happy to answer!